Before you call someone, take a look at any differences you have identified. The difference might Indicate who to confer with on possible causes. If the problem occurred when you changed hardware, then call your hardware technician. If the problem occurred when you switched operating systems, then contact the manufacturer of the operating system. You should contact R:BASE Technologies Technical Support at mailto:support@rbase.com for issues related to your R:BASE program. An experienced support technician has a good idea where to look for solutions based on the description of the problem. Our technicians can help you to identify differences and make comparisons for arriving at a solution.
The list of items to compare or check is long and by no means complete. You do not have to compare every item when problem solving. Compare the areas involving your problem to those areas where you may recently have made some type of change. Often finding one difference or change will lead to the next comparison to make and help you solve the problem.
When you have identified those things that have changed, you should be very close to the cause of the problem. Now it is time to check the R:BASE help documentation for the information that might offer a solution, or resources available to you.
In-line Help [F1] included with the product:
•RBG.chm
•Forms.chm
•Reports.chm
•Applications.chm
•EForms.chm
•QBE.chm
•Labels.chm
•Tutorial.chm
•Gateway.chm
•DataBrowseEdit.chm
•DBExplorer.chm
•Codelock.chm
•RBDefine.chm
•RBEdit.chm
•RPrompt.chm
•Trace.chm
•STProcedure.chm
PDF documentation included with the product:
•Command Index
•Function Index
•Reference Index
•Database Maintenance
•Database Conversion Guide
•Getting Started Guide
•Forms Manual
•How To Manual
•Programming In R:BASE
•Quick Installation Guide
•Beginners Tutorial
•What's New In R:BASE
When these resources have been exhausted, and you have not been able to find a solution, it is time to contact technical support. Because you have taken the time to research the problem, a support technician has an easier time discussing the solution, or offering alternatives and suggestions for your problem. When you make the proper comparison, you can find the difference that leads to a solution.
